Tag Archive: Customer


6,000 iPhones will upgrade United Airlines’ customer service

The iPad has helped airlines replace the outdated paper flight manuals pilots used to lug around. Now Apple’s first phablet is ready to help revolutionize the way United Airlines provides customer service. United Airlines revealed today that it plans to distribute over 6,000 iPhone 6 Plus units to customer service representatives at its hubs across […]

(via Cult of Mac – Tech and culture through an Apple lens)

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Unhappy customer is suing Apple for deleting his iPhone photos

A 68-year-old pensioner is suing Apple for “[wiping] away his life” after staff at the flagship Regent Street Apple Store in London accidentally deleted his photos and contacts while fixing his iPhone 5. Londoner Deric White lost photos from his honeymoon, along with 15 years’ worth of contact numbers. “My life was saved on that […]

(via Cult of Mac – Tech and culture through an Apple lens)

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One lucky iPhone 6s customer has already received their order

One incredibly lucky Apple fan, San Diego-based Twitter user @MoonshineDesign, has already received her brand new Rose Gold iPhone 6s — several days ahead of its Friday release date. Adrienne went on to post a variety of photos of the device, along with videos shot with the camera and even a Geekbench test, confirming the 2GB […]

(via Cult of Mac – Tech and culture through an Apple lens)

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Apple’s exemplary customer service takes a dive, report claims

High quality products aside, Apple’s customer service has always been one of the company’s best assets. That asset took a tumble in Q2, however, according to a new StellaService report which suggests that Apple’s customer service has gotten worse over recent months. The major criticism involves Apple’s phone, email and chat problem resolution scores. While Apple […]

Times Square’s new billboard is as long as a football field, and Google’s its first customer

New York’s Times Square is about to get one of the world’s largest advertising video screen billboards — and Google is its debut customer. The screen is an epic eight stories high, runs an entire block, and is made up…

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Apple tops customer satisfaction survey for 11th straight year

Apple has cemented its place atop the American Customer Satisfaction Index, a sort of Michelin guide for customer service, for the eleventh straight year. In a new report released by ACSI, Apple continued its lead over big name rivals such…

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Queer Apple customer says store gave him receipt with anti-gay message

Tim Cook has led Apple into the front of the LGBT-rights movement with company appearances at Gay Pride parades and Wall Street Journal op-eds demanding equal rights for gay workers, but according to one Apple Store customer in Portland, some…

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Tim Cook Talks Mac, Customer Emails, ‘iRing’, And NSA In ABC Interview

As part of Apple’s celebration of the Mac’s 30th anniversary, the company invited David Muir of ABC News to its Cupertino headquarters for a rare interview with CEO Tim Cook. A couple teaser clips have already aired, and the full…

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Apple Exposes Governments’ Requests For Customer Data In New Report

Apple has published a new report outlining the different kind of government requests it has received for its customers’ personal data. The report breaks down the number of customer account and device requests from different governments around the world, and…

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The post Apple Exposes Governments’ Requests For Customer Data In New Report appeared first on Cult of Mac.

    

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iPad Tops J.D. Power Customer Satisfaction Survey For Second Year Running

iPad-jd-power-award

The iPad has earned first place in the J.D. Power and Associates customer satisfaction survey for the second year in a row, just a month after Apple’s iPhone secured the award for the ninth time. The popular slate scored 836 out of a possible 1,000 points having been rated on performance, ease of operation, styling and design, features, and cost.

The J.D. Power customer satisfaction award for tablets is now its second  [Read More…]