Tag Archive: Customers


Customers complain their new MacBooks come pre-dented

Some customers who have ordered Apple’s gorgeous new 12-inch Retina MacBook are in for an unpleasant surprise. After prizing the pristine white lid off the device’s box, they’re discovering that their new notebook is already damaged. The complaint was noted… Read more ›

Apple’s China trade-in program only went live today, but already it’s on the receiving end of criticism, as would-be sellers are disappointed to find that Apple is offering far less credit than is offered by private third-party buyers. Welcome to… Read more ›

I’ve always found the people who work in Apple Stores to be incredibly helpful and, considering that their job is to sell you on expensive products, honest. One thing that’s never happened to me, however, is having an Apple Store employee… Read more ›

Apple is still trying to get a license for Apple Pay in China, but its new friends at Alibaba are bringing Touch ID payments to the mainstream in China today, with an update to the popular Alipay app that gives… Read more ›

It’s been a while since we’ve heard a peep from Jeff Bezos, regarding his plans to deliver Amazon packages by drone — and now we know why: he’s busy battling the Federal Aviation Administration regarding the use of unmanned aircraft.… Read more ›

Facebook CEO Mark Zuckerberg has lashed out at Tim Cook’s privacy policy, calling it “ridiculous,” and knocking Apple for pricing its products as highly as it does. Zuckerberg’s rebuttal follows comments made by Cook in September, in which he noted… Read more ›

AT&T baits customers with new 24-month Next plan

Today AT&T announced a Next 24 plan that allows you to pay for your phone in small payments over the course of 30 months, with the option to upgrade after two years. The new 24-month plan joins Next’s current 12 and… Read more ›

Thousands of people around the world lined up at their local Apple stores this morning for new iPhones, but only a select few got a meet-and-greet with the company’s CEO. Tim Cook was at the Apple Store in Palo Alto,… Read more ›

EE angers customers by charging for priority service

EE customers in the United Kingdom can now pay a 50p fee when they call customers services to jump ahead of other callers in the queue. The priority service puts those who pay in touch with the next available operator… Read more ›

Three U.K. has confirmed that all customers have now been switched to a 4G tariff, allowing them to connect to LTE networks where available at no extra cost. Three’s LTE coverage now spans 36 towns and cities across Britain, including… Read more ›