Unlock Frequently Asked Questions

Some useful information about our unlock service:
  • Permanent Factory Unlock (IMEI-based) for all iPhone models, all basebands and all firmwares.
  • Official Apple Unlock using iTunes.
  • Able to upgrade to the latest version of iOS.
  • No jailbreak required.

Why are some iPhones sim-locked?

iPhones are offered at a discount to customers in exchange for a contract to pay for the use of the network for a specified time period, usually two years.

What iPhones can you unlock?

We can factory unlock any iPhone. We support ALL bootloaders, basebands, and firmwares as we factory unlock using Apple’s IMEI database.

What firmware and baseband can you unlock?

We can factory unlock any iPhone. We support ALL bootloaders, basebands, and firmwares as we factory unlock using Apple’s IMEI database.

Do I need a sim card from the network my iPhone is locked to?

Any working sim card will unlock your iPhone once your unlock is processed.

Do I need to be located in the country my iPhone is locked to in order to unlock the device?

Once we have emailed you, you can unlock your handset in ANY country, regardless of where it was purchased, just by connecting it to iTunes.

Do I need to send the iPhone to you for unlocking?

You do it all from the comfort of your home. The whole service is remote, once your IMEI is marked as unlocked by ourselves you simply connect your iPhone to iTunes for unlocking.

Does the iPhone need to be activated in any way?

Our unlock works in any situation – with an iPhone straight out the box (never activated), one already activated using iTunes or iCloud, or one which has been freshly restored.

Can you unlock iPhones which have been barred (lost and stolen)?

At this time we are not supporting barred iPhones.

How does the unlock work?

You tell us your IMEI, what network your iPhone is locked to, and what model iPhone you have. Having made payment, we then mark your IMEI as unlocked within Apple’s IMEI database – once this is done we send you an email confirming this. You then simply connect your iPhone to iTunes in order to complete the unlock. No stress, no hassle, no drama. Your unlock is guaranteed and is also permanent, meaning you can safely update your handset and sync with iTunes without ever worrying about it re-locking.

Is unlocking my iPhone legal?

Yes, iPhone unlocking is 100% legal.

Can your service really unlock any iPhone?

Check the Buy Now page to see if we can unlock your carrier.

I don’t know what network my handset is locked to, what do I do?

No problem. We will soon be offering an easy way to find out, for now email us.

How long does it take after purchase to get my unlock?

Depends on your network – it varies between 1 hour to 12 days.

How does the unlock procedure work?

Once you receive your email to confirm that your handset is unlocked, for the iPhone simply connect it to iTunes which will complete the unlock.

When can I get it?

Click Buy Now on the top of the page.

How much is it?

It depends on the network and your handset model!

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